We will determine opportunities for improvement and implement any necessary actions to improve environmental performance. We will work with customers and other stakeholders to improve service environmental performance and address future needs and expectations.

We shall improve as an organisation by correcting, preventing or reducing undesired effects and by mproving the performance and effectiveness of the environmental management system.

We shall seek out continual improvement through technology, smarter working, innovation and partnership working. When a nonconformity occurs, including any arising from complaints, we shall:react to the nonconformity and take action to control and correct it. Non-conformance will be analysed to determine root cause and prevent repetition. Risks and opportunities shall be updated and any changes to the environmental management system applied. Documented information will be retained. We shall endeavour to continually improve the environmental management system.