Leaders have an appropriate knowledge of the legislative framework, working practice and industry standards and codes of practice for the sector and role within the organisation. We actively seek information or advice to ensure we are working to the most current and up to date legislation and industry standards. All leaders have taken the online SIA e-learning courses.
Leaders are involved in the development of policies and procedures. We are actively involved in ensuring they are implemented in the relevant areas of the organisation and are continuously reviewed and improved.
Managers and directors responsible for processes and key personnel within the business understand the links and interactions, This enables us to deliver the plans for the business. They actively ensure they are fully implemented in a manner reflecting our values.
Our management team are results focussed and monitor the performance of the business through an internally balanced scorecard. Where objectives and targets are not being met we introduce appropriate actions to bring them back on line.
We are very customer focussed and ensure that we understand the statutory and regulatory requirements for our services, particularly with regard to individual licensing and PSIA 2001. We regularly seek feedback from customers, employees and our advisors on their strengths and development opportunities in the area of leadership. The areas for improvement are noted where appropriate and actions are taken to change behaviour.
Wehave established a code of ethics that are communicated throughout the organisation. The code sets the standards that are expected and states very clearly which actions should become habit, whilst emphasising the need for courtesy and professionalism at all times.
Leaders are routinely involved in improvement activity. Leaders encourage staff to provide suggestions on how we can improve the business and improve customer satisfaction. Leaders routinely encourage employee participation in improvement activity and consider employee suggestions and ideas for improvement in service delivery. Leaders offer support and guidance throughout this process. There are processes in place to recognise individual and team efforts. Verbal and written recognition are the preferred methods, although other forms of recognition ae given as appropriate. Performance evaluations are conducted with staff to gather feedback and discuss performance ratings of individuals. Actions arising are agreed and documented.
Integrated Management Systems Policy Statement
Key Security Group provides both physical and electronic fire and security services. This includes the provision of static guarding, CCTV management & operation, mobile services, including keyholding, lone worker response and vacant property protection and the design, installation, maintenance and commissioning of electronic fire and security systems.
Our aim is to meet and exceed our customer’s requirements and to meet the requirements of all relevant statutory regulations applicable to our staff, operations, services and products as well as the standards and codes relevant to our business operations.
Key Security Group work to an Integrated Management System (IMS) which assists Key Security Group in maintaining high technical standards and a commitment to excellence in all business activities. The IMS also demonstrates how we comply with the requirements laid down in the sector schemes and accompanying product standards for the services provided.
Significant quality and health & safety and environmental aspects and risks shall be identified and reduced by carrying out risk assessments, management reviews, site and office inspections, process, standard and best practice risk based internal and site audits.
The Director of Key Security Group has agreed appropriate objectives and targets that relate to the risks that the organisation controls or has influence over. Progress against agreed objectives and targets shall then be presented for review at the regular management review meetings and any changes to the defined objectives and targets agreed. Our objectives evolve with our business and are tied and linked to our critical success factors. We endeavour to embrace, deliver, measure and develop our objectives in the pursuit of service excellence.
Our ethos is continual improvement, not just in the way in which we conduct business, but in how that impacts on the lives of our stakeholders and local and global community. We are committed to the protection of the environment and the prevention of pollution.
We are committed to providing safe and healthy working conditions for the prevention of work related injury and ill-health.
This policy is made available to all interested parties and shall be communicated accordingly.