We have established the critical elements of our business that require monitoring, measuring, analysing and evaluating. Measures include financial, customer service and satisfaction, operational, non-conformance, effectiveness of risk mitigation, quality management system performance and the performance of external providers. Targets and objectives are established. A strategic scorecard is used to collect the data  and provide analysis.

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Internal audits are conducted to measure the effectiveness of the quality management system. Audits are conducted at defined intervals in accordance with the compliance calendar. Audits are conducted impartially with findings reported to the management team. Actions are documented on the Action Tracker and reviewed at the management review. Where appropriate, root cause analysis is conducted.