As part of our tendering process, we offer customers professional advice on how to meet their needs. We have established a generic risk assessment that identifies common risks on similar sites and conduct more dynamic risks particular to that site. Risk assessments are conducted by competent persons, who have the relevant knowledge, experience and/or qualifications to do so. The site survey form is used to document any other risks.

 

We have established an enquiry and sales process that identifies the relevant stages for responding to tenders and requests. Where appropriate, pre-tender visits, risk assessments and site meetings are held. Quotations are prepared and sent to the customer challenging any mobilisation issues that arise. Tender submissions are monitored to conclusion. The Managing Director is responsible for identifying new opportunities and bringing in new business. Referrals and building relationships with existing customers is the preferred method of increasing business, although expanding in to new markets is also high on our priority list. We intend to highlight the benefits of using an approved contractor, when approved.

 

A dedicated Supervisor is responsible for conducting the majority of site visits. Site visits are done at random, but conducted at least every 2 weeks. Customer visits are conducted at least monthly by the Managing Director. All visits are documented.