Preventative Maintenance will be carried out on installations to meet the Company’s contractual obligations.

 

For Intruder Alarms, this will be in accordance with current standards but may be more frequent in some particular cases.  Where possible the customer (normally domestic customers) should have been notified of the visit.

 

For all other systems, preventative maintenance will be in accordance with appropriate Standards, Codes of Practice.

 

Engineers will be provided with either a list of maintenance visits due (weekly, monthly, etc) or on an individual basis as arranged by the office.

 

Within the Company this is achieved at this time via Excel Spread Sheets.

 

Where any premises are found to be unoccupied on arrival, the customer can be notified by leaving a copy of a service report stating that the engineer called but was unable to gain access and requesting that they contact the office to arrange a mutual date for a further visit.

 

All Preventative Maintenance will be carried out to meet the requirements of the applicable Standards, Codes of Practice.

 

Remote Signalling:

It is important that local police and Company procedures are followed when tests are conducted with remote signalling systems.  Engineers must be aware of the requirements in the police area in which they are working.

 

Engineers must inform ARC of what tests are to be performed and in what sequence they will be carried out.  The system should be tested so that all signals are sent through to and received by the ARC.

 

 

Records

Before leaving the premises, the signature of the customer or their representative will be obtained on a Preventative Maintenance Report Sheet.  A copy of this must be given to the customer.

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Where any part of the system is disconnected the approved signature of the customer must be obtained and recorded on the Preventative Maintenance Report Sheet.

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Statistics

The Managing Director or his appointed deputy is responsible for ensuring statistical information that is required for the Management of Preventative Maintenance is produced.

 

These statistics include:

 

1. Monthly Contractual Maintenance Achievement

2. Annual Contractual Maintenance Achievement (annual or rolling 12 months)

 

Within the Company this is achieved at this time via the Statistics Spread Sheet.

 

The Managing Director or his appointed deputy is responsible for ensuring statistical information is analysed on a monthly basis and any appropriate corrective action is documented.

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