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SUPPORT

We have determined the resource requirements relevant to our BCMS. We have adequate internal and external resources in place to meet our needs and ensure that relevant staff and partners are competent for their particular roles. Where required, additional training will be provided to fulfill any particular business continuity requirement. 

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As well as being competent in the roles assigned, we also ensure that our internal and external resources are made aware of the business continuity policy, the objectives outlined in the policy, the contribution required for an effective BCMS and the implications of not conforming to BCMS requirements.

 

Communicating effectively and timely is critical to ensuring we meet our legislative and customer requirements. Effective communication increases the ability to meet our BCMS objectives.

We have established our documented information needs for our BCMS and have established a process for controlling it. Documented information shall be registered on the internal document library. Dates and issue numbers will identify the particular status of the documented information and the format that it takes.

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Both internal and external documented information will be referenced, where control may reside elsewhere. The format of the documented information shall be defined as either paper form, electronic or both.

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Creating and updating of company information will be strictly controlled to maintain a corporate image. Common footers, text and graphics shall be used and documented information will be identifiable through a title and description. Issue numbers, software versions shall be used to recognise the status of the information and regular audits will take place to test the effectiveness of the process.

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Where records are retained their retention and disposal means will be defined. This will be recorded on the documented information library and for time critical documents in the data asset register.

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Operation

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